The last few MONTHS have been an extraordinary challenge for all of us. Cynthia Gale New York™ sincerely hopes you are all safe and healthy. COVID-19 is impacting all of us- as individuals and as communities- in unprecedented ways. I’d like to personally reassure you that at CGNY, we are taking the necessary measures to continue bringing you unique, sterling silver jewelry while working to protect your health and safety. We’ve received several customer inquiries and wanted to take a moment to answer them as best as we can.
- Will cynthiagale.com remain open for business? Yes, you can still shop with us: our e-commerce website, cynthiagale.com, will remain live. We are fully operational, sending out CGNY jewelry shipments on a regular basis.
- How is CGNY monitoring shipment safety? At CGNY, safety is our priority. Our office is sanitizing surfaces regularly, according to CDC guidelines.
- Are jewelry shipments still reaching customers? You will receive your CGNY shipment but delivery delays due to COVID-19 may occur. Please utilize the tracking number provided by CGNY once your order has been processed to monitor domestic jewelry shipments. We have noted that USPS may take 1-3 days to scan CGNY packages at this time. Additionally, International Shipments may experience substantial delays depending on the country the CGNY Shipment is being sent to. Oftentimes, entering the CGNY, USPS Tracking Number into the receiving country’s Postal Service website will provide detailed tracking information regarding CGNY jewelry shipment progress.
As always, Cynthiagale.com is at your service. If you have any questions or need assistance, please email us at firstname.lastname@example.org. On behalf of the entire Cynthia Gale New York™ family, we wish you good health. Be well- we’ll get through this together!