Our Promise

Returns, Exchanges & Repairs

Considered care, from the piece you receive to the way we handle a change of heart. Returns and exchanges are open for 21 days from purchase. We replace worn leather and cloth rope on our bracelets at any age — sterling silver we don't repair ourselves.

21-Day Window

Request a return or exchange within 21 days of purchase.

Unworn & Complete

Never worn, tags attached, with every box, pouch & accessory.

Leather & Cord Repairs

Woven leather and cloth rope replaced for $40, however old the piece — as long as the silver endcaps have kept their oval shape.

You Ship It Back

No label provided. UPS or FedEx recommended; USPS accepted.

Sign in to Begin

Please sign in to your account to request a return, exchange, or repair. Your orders will be loaded automatically. Purchased from a partner platform instead? Use the Section 119 & Relix form below — no account needed.

Don't have an account yet? Create one with the same email you used for your order — your orders will appear here.

Partner Platforms

Bought from Section 119 or Relix?

If you purchased your Cynthia Gale piece through one of our partner platforms, we don't share the same order system — so it won't appear in an account here. Give us the order number from your confirmation email and we'll pull up your purchase right away.

First name *

Last name *

Email *

Where you bought it *

Their order number *

The order number on your Section 119 or Relix confirmation email — not ours. Paste it however it's written; the # is fine.

The Full Policy

If you are not completely satisfied with your purchase, we will gladly accept your timely return or exchange. Cynthia Gale New York accepts items for exchange or refund within 21 days of purchase.

Returned merchandise must be unworn, with all original tags attached, and include every original box, pouch, and accessory, in the same condition as when received. Worn merchandise cannot be returned unless defective. Sale items are non-returnable. No returns on custom-sized bracelets.

Once your request is approved you'll receive a Return Authorization (RA) number, which you must ship back within 7 days. We do not provide a return shipping label — please create your own with the carrier of your choice. We recommend an insured service such as UPS or FedEx; USPS is also accepted. We are not responsible for packages lost in transit, so please keep your tracking receipt until your return is fully processed.

For exchanges: if the new piece costs the same, no additional payment is needed. If it's less expensive, we'll refund the difference once your return is received. If it's more expensive, you'll receive a secure Shopify checkout link by email to pay the difference, and your new piece ships once that's paid and your return has arrived.

For refunds: once we receive and inspect your return, your refund is issued to the original payment method — please allow up to 7 days.

For repairs: we replace the woven leather and cloth rope on our bracelets and necklaces for a flat $40, however old the piece — there's no deadline on that, but the sterling silver endcaps must have kept their oval shape — that's what lets us fit the new cord. Sterling silver we don't repair ourselves, so a broken clasp, chain or setting is one we can't take on; a local fine jeweler usually can, and we'll say so honestly rather than keep you waiting. Send photos either way and we'll tell you which it is. Pieces purchased through Section 119 or Relix are welcome too — use the partner form above.