Our Promise

Returns, Exchanges & Repairs

Considered care, from the piece you receive to the way we handle a change of heart. Returns and exchanges are open for 21 days from delivery, and we repair our pieces for one year.

21-Day Window

Request a return or exchange within 21 days of delivery.

Unworn & Complete

Never worn, tags attached, with every box, pouch & accessory.

One-Year Repairs

We repair our pieces for a year. No price shown — we send a quote.

You Ship It Back

No label provided. UPS or FedEx recommended; USPS accepted.

Sign in to Begin

Please sign in to your account to request a return, exchange, or repair. Your orders will be loaded automatically. Purchased from a partner platform instead? Use the Section 119 & Relix form below — no account needed.

Don't have an account yet? Create one with the same email you used for your order — your orders will appear here.

Partner Platforms

Bought from Section 119 or Relix?

If you purchased your Cynthia Gale piece through one of our partner platforms, we don't share the same order system — so we won't see it automatically. Leave your details below and we'll locate your purchase from our records and follow up by email.

First name *

Last name *

Email *

Where you bought it *

What would you like? *

Purchase date *

Their order number

Which piece? *

Shipping address *

City *

ZIP / Postal code *

Phone *

Notes

Photos of the piece *

+Front +Back +Detail

Please add three clear photos — front, back, and a close detail of the area that needs attention. Our atelier will review your piece and email you a personalized quote. There is no charge to ask, and no payment until you approve.

The Full Policy

If you are not completely satisfied with your purchase, we will gladly accept your timely return or exchange. Cynthia Gale New York accepts items for exchange or refund within 21 days of delivery.

Returned merchandise must be unworn, with all original tags attached, and include every original box, pouch, and accessory, in the same condition as when received. Worn merchandise cannot be returned unless defective. Sale items are non-returnable. No returns on custom-sized bracelets.

Once your request is approved you'll receive a Return Authorization (RA) number, which you must ship back within 7 days. We do not provide a return shipping label — please create your own with the carrier of your choice. We recommend an insured service such as UPS or FedEx; USPS is also accepted. We are not responsible for packages lost in transit, so please keep your tracking receipt until your return is fully processed.

For exchanges: if the new piece costs the same, no additional payment is needed. If it's less expensive, we'll refund the difference once your return is received. If it's more expensive, you'll receive a secure Shopify checkout link by email to pay the difference, and your new piece ships once that's paid and your return has arrived.

For refunds: once we receive and inspect your return, your refund is issued to the original payment method — please allow up to 7 days.

For repairs: we repair our pieces for one year from purchase. Send us photos and we'll let you know if we can help — we never show a price upfront and will email you a quote. Pieces older than a year may still be repairable at our discretion. Repairs typically take one to three months. Pieces purchased through Section 119 or Relix are welcome too — use the partner form above.