RETURN AND EXCHANGE POLICY
If you are not completely satisfied with your purchase, we will gladly accept your timely return. cynthiagale.com will accept items for exchange or credit within 21 days of purchase. Returned merchandise must include original Cynthia Gale packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. Sale items are non-returnable. No returns on custom sized bracelets.
Returns and exchanges will be subject to shipping charges. Once your return is processed, you will receive a credit by email. Shipping and processing charges on returned items will not be refunded.Items received as gifts may be exchanged for another item of equal or greater value.
To return or exchange an item, please follow these simple steps:
All returns/claims require a Return Authorization (RA) number. To claim yours, contact our Customer Service department at 1-212-481-1845 or follow these simple steps:
1- Send an email to firstname.lastname@example.org.
2- Indicate your name, order # and phone number
3- Wait for your Return Authorization ( RA ) number, sent via email
4- Please include a copy of your RA inside the package and make sure the RA Number is written clearly on the outside of the package.
Please Note: For your security, please return your gift with an insured courier ( i.e, FedEx, UPS, USPS Parcel Post ) and retain your receipt. Cynthia Gale is not responsible for items damaged or lost in transit.
Please send returns/claims to:
Cynthia Gale Jewelry
8 East 36th Street
New York NY 10016
Important Note –Cynthia Gale Return and Exchange Policies apply to online retail orders only. If your Cynthia Gale Jewelry was purchased at one of our retail partners, please return the damaged item directly to the store.
The following charges apply to packages shipped in the United States.
When items will arrive
5-7 business days, excluding Saturday and holidays.*
UPS 2nd Day Air
Arrives in two business days when ordered before 1pm ET, Monday-Friday, excluding Saturday and holidays.*
UPS Next Day Air
Arrives next business day when ordered before 1pm ET, Monday-Friday, excluding Saturday and holidays.*
Free UPS Ground Shipping on all orders over $400.
Free USPS Shipping on all orders under $400.
Shipment Timing- Two Day, Three Day and Overnight Delivery refers only to delivery time and not to the time needed to prepare your order. While most orders are ready for shipping within one day of ordering, some orders take additional time. UPS only delivers Monday-Friday, therefore Overnight Deliveries shipped on a Friday will arrive on Monday.
Special Shipping Notes- Please note that UPS will not deliver to P.O. Boxes. Shipping times are approximate. Cynthia Gale is open Monday through Friday, excluding Saturday, Sunday and holidays. Shipping fees for orders sent to Alaska and Hawaii will be calculated and charged at different rates. Shipping rates are calculated after you have added items to your cart and filled in the shipping address information.
USPS – US Post- Please be aware that delivery on this shipping option might take longer. Cynthia Gale is not responsible for any loss during the shipping process.
International Shipping Notes- International shipments are subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with Cynthia Gale Jewelry and are to be paid by the recipient upon delivery.
VAT & International Duties- For U.S. orders, sales tax will be calculated at checkout.For non-U.S. orders, Cynthia Gale does not collect sales tax. The purchaser is regarded as an importer and must comply with the laws and requirements of the country in which they are receiving the products. The customer will be responsible for the cost of any customs duties and/or sales taxes related to their Cynthia Gale jewelry shipment.
Cynthia Gale Jewelry will gladly repair and/or replace any problem resulting from a production or design flaw at no charge. The warranty is extended to a full year after purchase from our online store.After the warranty period, we will also repair and/or replace stones and clean or polish jewelry at a flat fee of $30.
Jewelry damaged due to wear and tear from customer use will not be replaced, but can be repaired at our discretion. Although we are unable to custom-produce lost or missing parts, we will offer similar parts or replacements when possible.
Please Note: All jewelry is repaired overseas by our skilled craftspeople in Asia. Turnaround time is approximately 8-12 weeks.
To request a Cynthia Gale Jewelry repair:
1- Send an email to email@example.com.
2- Include your name, telephone number, order id# and a brief description of the problem.
3- We will respond with instructions on how to proceed.
4- A Return Authorization Number will be issued and is required for all returns.
5- Please include a copy of your RA inside the package and make sure the RA Number is written clearly on the outside of the package.
6- If your item has purchased within the last 21 days, there will be no charge for the repair.
Please Note: Because our items are made by hand with specially selected stones and other elements, we may not be able to repair older styles due to unavailable components.
GIFT CERTIFICATE/PROMOCODE POLICIES
Cynthia Gale New York Gift Certificates/Promocodes can be used one time per person only. CGNY Gift Certificates/Promocodes are limited to one per customer. CGNY Gift Certificates/Promocodes cannot be used on SALE merchandise. Multiple Promocodes cannot be used for purchases. Gift Certificates/Promocodes are for cynthiagale.com purchases only.
*Note : Cynthia Gale New York Gift Cards purchased online can be used multiple times. CGNY Gift Cards are for cynthiagale.com purchases only.
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out via an online form or by contacting us at firstname.lastname@example.org with "REMOVE" as the subject header.
Cynthia Gale uses non-personally identifiable information, such as your IP address and the pages that you visit on our site, to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features.
We also use "cookies" to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information. Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information.
All order information sent to CynthiaGale.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL.