Policies

RETURN & EXCHANGE POLICY

If you are not completely satisfied with your purchase, we will gladly accept your timely return.

  • Returns and exchanges are accepted within 21 days of purchase.

  • Merchandise must be in original condition, unworn, and accompanied by original Cynthia Gale New York™ packaging and tags.

  • Used merchandise cannot be returned unless defective.

  • Sale items and custom-sized bracelets are final sale and non-returnable.

  • Items received as gifts may be exchanged for another item of equal or greater value.

International Customers:
Please select bracelet, necklace, and ring sizes carefully. Sizing guides are linked on each product page. International customers are responsible for all shipping costs related to size exchanges.

Process:
All returns require a Return Authorization (RA) number.

  1. Email info@cynthiagale.com with your name, order number, and phone number.

  2. You will receive your RA number by email.

  3. Include a copy of the RA inside the package and clearly mark the RA number on the outside.

  4. Ship your item via insured courier (UPS, FedEx, USPS, etc.) and retain proof of shipment.

Please note: Shipping and processing charges are non-refundable.

SHIPPING POLICY

  • Free USPS First Class Shipping on all U.S. orders.

  • Expedited options (Two-Day, Three-Day, Overnight) refer to delivery time only, not order processing. Most orders ship within one business day, but some may take longer.

  • UPS delivers Monday–Friday, business hours only (no weekends).

  • UPS does not deliver to P.O. Boxes.

  • Orders to Alaska and Hawaii are subject to adjusted rates.

International Shipping:

  • Additional shipping charges, duties, and taxes may apply.

  • Cynthia Gale New York™ does not collect VAT/duties for international orders. The purchaser is regarded as the importer and is responsible for complying with local customs laws and paying applicable duties or taxes.

LOST PACKAGE POLICY

We understand how frustrating it can be when a package goes missing. Please follow these steps:

  1. Search the Delivery Area

    • Check porches, side doors, garages, or with neighbors.

    • If you live in an apartment/condo, check with building management.

  2. Contact USPS/Carrier

    • Visit your local post office or carrier location with your tracking number.

    • USPS can often confirm delivery location by GPS scan.

    • File a Missing Mail Search: MissingMail.USPS.com.

  3. Contact Cynthia Gale New York™

    • If your package is still not located, email us at info@cynthiagale.com.

    • We will assist in filing a claim with the carrier. Please note that insurance and reimbursement are subject to carrier approval.

Important: Once a package is marked “Delivered” by the carrier, Cynthia Gale New York™ cannot be held responsible for theft or misplacement at the delivery address.

REPAIR POLICY

We will gladly repair or replace any problem caused by a production or design flaw within 1 year of purchase, free of charge.

  • After 1 year, repairs, stone replacement, cleaning, or polishing are available for a flat fee of $30.

  • Jewelry damaged due to wear and tear can be repaired at our discretion. We may use similar parts when originals are unavailable.

  • Please note: Repairs are carried out by our skilled artisans in Bali, Indonesia. Turnaround time: 8–12 weeks.

Repair Process:

  1. Email info@cynthiagale.com with your name, order ID, phone number, and description of the issue.

  2. We will provide shipping instructions and a Return Authorization (RA) number.

  3. Write the RA number clearly on the outside of the package.  Also, include your RA on a note inside the package reconfirming Repair Instructions.

GIFT CERTIFICATE & PROMOCODE POLICY

  • Cynthia Gale New York™ Promocodes: one-time use only, per customer.

  • Cannot be combined with other promotions or used on SALE merchandise.

  • Cynthia Gale New York™ Gift Cards purchased online: may be used multiple times until the balance is exhausted.

  • Gift Cards and Promocodes are valid for cynthiagale.com purchases only.

PRIVACY POLICY

We respect your privacy.

  • Cynthia Gale New York™ does not sell, trade, or share personal information with third parties.

  • Information is used solely for order fulfillment and customer communications.

  • You may opt out of promotional emails at any time by contacting info@cynthiagale.com with "REMOVE" in the subject line.

  • We use cookies and non-personal data (e.g., IP addresses, site usage) to improve site navigation and customer experience.

SECURITY POLICY

Your security is our priority.

  • CynthiaGale.com uses SSL encryption for all online orders.

  • Transactions are protected to ensure that information arrives privately and unaltered.

  • Please use an SSL-enabled browser for secure checkout.